Return & Cancellation
RETURNS, REPLACEMENTS & EXCHANGES
You may return any product ordered on the Website for exact replacement, exchange, or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below.
Returned products must be in their perfectly saleable and original condition. Devotee has sole discretion in determining whether the products purchased via the Website are in original condition when returned.
Returning a product for exact replacement or refund is FREE of charge as long as you return the product with our pre-paid return labels. For international customers, you will have to cover shipping cost. Contact Customer Service to request a return or exact replacement. Customer Service will provide instructions to complete your return.
DAMAGE / WRONG ITEM(S)
If your order arrives damaged or incorrect in any way, please contact support@devoteela.com within a week of delivery. Make sure to provide photos and your order number in the email. We address these on a case-by-case basis but we will try to work towards a satisfactory solution.
ORDER CANCELLATION / CHANGES
If you decide that you would like to cancel an order or make any changes, please contact us immediately as we cannot make changes once order has shipped.